111 851
19 087
About the role
This role is designed to introduce new candidates for the role of Customer Support Officer. Customer Support Officer is the first person that is contacted by the Customer when informs Metapack about the incident. This role offers a rewarding opportunity for a passionate Customer Support Engineer to join a dynamic team at Metapack. Youll play a vital role in ensuring our customers have a positive experience with Metapacks shipping solutions by providing exceptional support, triaging incoming customer cases, and helping resolve inquiries efficiently. The role requires a blend of strong communication skills and a collaborative spirit. Participate in short-term business trips to learn and understand the application of supported products in practice, as well as build relationships with customers.
What do we offer?
Annual Salary Review: We are reviewing the salaries of all our teams annually in order to evaluate an increase according to individual performance and the business results.
Personal Training Budget. Up to 7.000/ 4.100 PLN/year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders.
Up to 30 days of vacation per year (additional days are granted along with seniority at AUCTANE).
Up to 500 PLN/year to match your NGO donations! We are happy to support your initiatives by duplicating the amount donated.
Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
Referral Fee We need your support in hiring top-class talent! We offer a referral bonus of 4k-20k PLN, depending on the complexity of the role and the hiring process.
We have an Employee Assistance Program with psychological assistance free of charge.
Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
An inclusive and upbeat work environment Leave your suit behind... we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
Internal and external training, free access to online training platforms such as Linkedin Learning
Possibility to work in a home-office using equipment provided by AUCTANE, or in our office prepared in accordance with all safety requirements.
Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/German classes. You can connect and enjoy taking up a new language or improving your current skills with one of our great instructors.
Free private medical insurance.
Attractive life insurance.
Co-financing for sports and recreational activities
Gym membership co-financing
Nice Office in Zielona Gora (free drinks, snacks…)
About the role
This role is designed to introduce new candidates for the role of Customer Support Officer. Customer Support Officer is the first person that is contacted by the Customer when informs Metapack about the incident. This role offers a rewarding opportunity for a passionate Customer Support Engineer to join a dynamic team at Metapack. Youll play a vital role in ensuring our customers have a positive experience with Metapacks shipping solutions by providing exceptional support, triaging incoming customer cases, and helping resolve inquiries efficiently. The role requires a blend of strong communication skills and a collaborative spirit. Participate in short-term business trips to learn and understand the application of supported products in practice, as well as build relationships with customers.
What do we offer?
Annual Salary Review: We are reviewing the salaries of all our teams annually in order to evaluate an increase according to individual performance and the business results.
Personal Training Budget. Up to 7.000/ 4.100 PLN/year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders.
Up to 30 days of vacation per year (additional days are granted along with seniority at AUCTANE).
Up to 500 PLN/year to match your NGO donations! We are happy to support your initiatives by duplicating the amount donated.
Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
Referral Fee We need your support in hiring top-class talent! We offer a referral bonus of 4k-20k PLN, depending on the complexity of the role and the hiring process.
We have an Employee Assistance Program with psychological assistance free of charge.
Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
An inclusive and upbeat work environment Leave your suit behind... we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
Internal and external training, free access to online training platforms such as Linkedin Learning
Possibility to work in a home-office using equipment provided by AUCTANE, or in our office prepared in accordance with all safety requirements.
Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/German classes. You can connect and enjoy taking up a new language or improving your current skills with one of our great instructors.
Free private medical insurance.
Attractive life insurance.
Co-financing for sports and recreational activities
Gym membership co-financing
Nice Office in Zielona Gora (free drinks, snacks…)