Customer Support Advisor with Ukrainian - popular retail shop

1 day ago Be among the first 25 applicants

This range is provided by Concentrix. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

PLN32.68/hr - PLN32.68/hr

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

Responsibilities

• Customer service for a well-known clothing brand and maintaining the highest quality of customer service in line with project standards.
• Efficient customer contact through phone, email, social media, live chat. On Sundays, there is a break from phone calls; only chat is supported.
• Positive, empathetic, and professional approach to customers.
• Providing reliable and accurate information in response to customer questions and problems.
• Active communication within the team and support for team members.
• Supervising complaints and maintaining a high level of customer satisfaction.
• Maintaining high quality of assigned tasks in customer contact.

Requirements

• Experience in telephone customer service or similar work is preferred.
• Fluent knowledge of Ukrainian in speech and writing (native speakers preferred).
• Knowledge of English at a B2 level for team communication and training.
• Excellent computer skills and MS Office proficiency.
• Shift work: Mon - Fri 8:00-16:00/11:00-19:00 and weekends 9:00-17:00.
• Work 5 days a week and only 3 weekend days a month. If you work on the weekend, you have days off during the week.

What We Offer

• Contract of mandate.
• Career development in a reputable company that rewards employees with commitment and passion.
• Work in a comfortable office in Katowice.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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