Overview

Customer Support Advisor with German – Concentrix. Location: Szczecin – onsite or remotely from anywhere in Poland.

We are looking for Customer Service Advisors with C1 German language skills for this role.

Role

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients product or services.

Responsibilities

• Provide assistance via telephone, e-mail, chat and social media regarding the platform
• Listen carefully and understand customer needs
• Build a good relationship with the customer
• Participate in activities and meetings to improve service quality and customer satisfaction

Qualifications

• C1 language skills level for German
• B1/B2 language skills level for English
• Good use of PC and online browsing
• Customer orientation and attention to detail
• High problem-solving capacity
• Excellent communication skills
• Previous experience in customer service will be considered a plus

We offer

• Employment Contract
• Very attractive salary
• Performance bonuses and rewards
• Training and development programs
• Medical services
• Private medical care
• Group insurance program, sports and leisure program

Company and culture

Concentrix is an equal opportunity employer. We value diverse cultures, experiences, and perspectives and are committed to creating an inclusive environment for all colleagues.

We look forward to meeting you!

Location: POL Work-at-Home

Language Requirements: German (Required)

Time Type: Full time

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