Overview

Customer Success Specialist with Spanish – join to apply for the Customer Success Specialist with Spanish role at Adecco. For our client, a global leader in the energy sector, we are looking for a candidate for the position of Customer Success Specialist with Spanish. The client delivers best-in-market customer experiences for customers and business partners and seeks commercially minded individuals who thrive on working with customers and want to grow in agile, digital, and e-commerce initiatives. The culture is collaborative, flexible, dynamic, and supportive, with an inclusive environment that encourages innovation and development.

As a Customer Success Specialist (CSS), you will manage customer experience, relationships, and satisfaction across the entire customer journey. This role spans Order to Cash and Deal Management and forms a critical part of the Customer Fulfilment Cycle. You will deliver end-to-end customer support from contract and account setup through to order and payment, ensuring consistent, adaptive, reliable, and easy experiences for customers.

Note: Adecco Group operating in Poland has implemented a reporting procedure required by the Whistleblower Protection Act. Detailed information is available in Adecco offices.

What We Need From You

• You?: Spanish language proficiency (minimum B2) and working English proficiency.
• Skills: Strong communication and influencing skills.
• Experience: Experience in data analytics, insights, and digital environment.
• Capabilities: Proven ability to build Customer Success; knowledge of Customer-Centric Design; solid commercial and economic acumen.
• Leadership: Ability to lead and drive continuous improvement.
• Attention to detail: High attention to detail in data management and compliance.

Key Responsibilities

• Order to Cash: Order management and touchless support; dispute and credit management; ensure invoices are accurate and paid on time.
• Customer relationships: Build strong relationships and create “partners for life.” Understand customer issues and drive resolution and improvement.
• Portfolio management: Manage an existing customer portfolio and maintain virtual customer relations.
• Analysis: Analyze P&L reports and identify underperformance areas; champion the SPANCOP sales process with a strategic mindset; provide data-driven sales recommendations.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Industries: Oil and Gas

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