Customer Success Specialist with Italian

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About The Role

Temporary position until end of May 2027.

Are you passionate about delivering exceptional customer experiences and driving measurable impact? Join us as a Customer Success Specialist (CSS) and take ownership of the end-to-end customer journey—from contract setup to order and payment. This role is a critical part of our Customer Fulfilment Cycle, bridging Deal Management and Order-to-Cash processes. You’ll act as the single point of contact for your customer portfolio, ensuring accountability and driving improvements that create best-in-class customer experiences.

Success Expectations

• Customer Experience Excellence – Build strong relationships and deliver seamless support across all touchpoints.
• Operational Accuracy – Ensure data integrity, compliance, and timely resolution of issues.
• Process Optimization – Identify opportunities for simplification and digital enablement.
• Impactful Communication – Provide clear, proactive updates and insights to customers and internal stakeholders.

Key Responsibilities

• Deal Management – Manage bids, tenders, contracts, and pricing. Ensure accurate master data setup and compliance with company policies. Troubleshoot and maintain data integrity.
• Order-to-Cash – Oversee order management and touchless support. Handle disputes, credit management, and general inquiries. Ensure invoices are accurate and paid on time. Build strong relationships and create customers for life.
• Sales Support & Digital Strategy – Manage existing customer portfolios virtually. Support key sales processes and provide data-driven recommendations. Drive digital initiatives within Customer Operations to enhance efficiency and customer experience.

Skills & Competencies

• Customer-Centric Mindset: Ability to anticipate needs and deliver exceptional service.
• Analytical Thinking: Use data to solve problems and improve processes.
• Digital Fluency: Comfortable with CRM systems and digital tools.
• Communication & Influence: Strong written and verbal skills to engage stakeholders.
• Accountability & Ownership: Drive results and take responsibility for outcomes.

Language Proficiency

C1 Italian is a must.

What We Offer

• Hybrid working model (min 2 days in the office +3)
• A vibrant and collaborative workplace culture
• Opportunities for learning, development, and career growth
• Fixed term contract for 18 months

Benefits Overview

We offer an annual performance bonus paid in February, along with a comprehensive benefits package. This includes Shell-sponsored medical and life insurance, with options to extend coverage at competitive rates. Our employees benefit from a diverse and inclusive culture where care and wellbeing are a priority. Our employees enjoy vacation benefit, three additional Personal Leave Days, dedicated wellbeing spaces, subsidized canteen, 24/7 access to psychologist, a Cafeteria program and sports cards. We foster integration through team activities, employee clubs, and networks. Our hybrid work model is supported by a Workplace Accessibility program, and we offer access to online learning platforms and a broad range of development resources. Additional benefits include participation in a voluntary long‑term savings plan (PPK), discounts on pension products, and a discounted share purchase program.

EEO Statement

Not 100% qualified? Apply anyway. We know that great talent comes in many forms. If you meet most of the criteria and are excited about the role, we’d love to hear from you. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.