Customer Success Specialist with German (hybrid in Łódź)
- Kraków
Informacje o stanowisku
L.M. Group Poland is a recruitment agency that has been helping candidates find employment throughout the country that matches their qualifications and experience. We act quickly and effectively, adapting our services to market needs and the expectations of our clients. We believe that the key to success is understanding the needs of both employees and employers.
Our motto 'It's all about people' means that we always put people first - both our clients and candidates. We make sure that every candidate receives constructive feedback and feels part of the process. We are here to help you find a job that meets your expectations.
For our client, a global high-tech company, we are looking to fill the position of:
Reference number: ARIA/03/2025
Workplace: Kraków
Looking for a role where your German skills shine, your voice is heard, and your ideas have real impact? Join a team that values relationships, not just results, and grow in an international environment with plenty of room for development.
What will you do?? Reach out to potential clients and build long-term relationships based on trust
? Identify key decision-makers and spark their interest
? Create and update training materials and internal guidelines
? Troubleshoot and resolve complex customer issues
? Cooperate with clients and stakeholders to ensure fast and effective solutions
✅ 1-2 years of experience in a BPO or international environment
✅ Understanding of supply chain management
✅ Experience with Salesforce or a similar CRM (a plus)
✅ German at C1 level and English at least B1
✅ Advanced Excel skills
✅ Strong analytical mindset and problem-solving abilities
✅ Ability to prioritize, multitask, and manage time effectively
✅ Confident communication skills and a client-first attitude
✅ Experience in customer support, training, or knowledge base creation is a plus
✨ Performance bonuses twice a year
✨ Employee referral bonus
✨ Internal promotions and upskilling opportunities
✨ Access to a training platform (technical, soft skills, industry-specific courses)
✨ Private healthcare (Medicover)
✨ Multisport card reimbursement or MyBenefit points
✨ Attractive group insurance offer
✨ Well-being platform with free psychologist sessions
✨ Permanent contract from day one (no trial period)
✨ IT equipment provided
✨ Social Fund bonuses
✨ Flexible working hours
✨ Participation in charity, sports & health-oriented events
Ready to work in a people-first company where development is part of your daily routine? Apply now!
