Customer Success Specialist with German and English - hybrid mode in Łódź
- Kraków
Informacje o stanowisku
L.M. Group Poland is a recruitment agency that has been helping candidates find employment throughout the country that matches their qualifications and experience. We act quickly and effectively, adapting our services to market needs and the expectations of our clients. We believe that the key to success is understanding the needs of both employees and employers.
Our motto 'It's all about people' means that we always put people first - both our clients and candidates. We make sure that every candidate receives constructive feedback and feels part of the process. We are here to help you find a job that meets your expectations.
For our client, a global high-tech company, we are looking to fill the position of:
Reference number: ARIA/03/2025
Workplace: Kraków
Job Description:
- Reach out to potential clients and build long-term relationships based on trust
- Identify key decision-makers and spark their interest
- Create and update training materials and internal guidelines
- Troubleshoot and resolve complex customer issues
- Cooperate with clients and stakeholders to ensure fast and effective solutions
Requirements:
- 1-2 years of experience in a BPO environment
- Good knowledge of supply chain management
- Experience working with Salesforce or similar CRM tools (preferred)
- Excellent knowledge of German (C1) and good knowledge of English (B1)
- Proficient knowledge of MS Excel
- Analytical, problem solving and diagnostic skills
- Ability to multitask, prioritize and manage time
- Good communication skills with internal customers
- Experience in dealing with customers will be an asset
- Experience in training and knowledge base development will be an asset
Our client offers:
- Performance bonuses twice a year
- Employee referral bonus
- Professional development opportunities through internal promotions and training
- Access to a training platform and courses (technical, soft and industry skills)
- Private medical care at Medicover
- Reimbursement for a Multisport card or points on the MyBenefit platform
- Attractive group insurance
- Access to well-being platform with free sessions with a psychologist
- Stable employment under an employment contract (no probationary period)
- Provided IT equipment
- Bonuses from the Social Fund
- Flexible working hours
- Participation in charity, sports and health-oriented events
- Hybrid mode (2 days in the office)
