About us

We are one of thefastest-growing fintechcompanies in Europe and atrusted partner infactoringsolutions for the Czech, Polish, and Slovak markets. At Malcom Finance, we’re not just shaping the future of finance; we’re also making logistics smarter and more enjoyable.

Our goal is to createstress-free logistics. We provide solutions that allow SMEs in the logistics sector tofinancetheir invoices quickly and effortlessly. This enables carriers to focus on their work while saving time and money.

Purpose of the role

• Be the partner for our customers - build and maintain relationship with customers,
• Ensure best services and products are available to our customers,
• Focus on customers retention by understanding their needs and utilisation of Malcom offering,
• Drive portfolio profitability by maximazing Malcom products usage and utilisation.

Responsibilities

• Be the first point of contact for our customer whenever they seek product / service related advise,
• Proactively contact customers to anticipate their needs and offer Malcom products and services,
• Listen to customer needs, feedbacks and share it with wider team in order to enhance product proposition,
• Drive customers retention by active contacts and discussion with customers,
• Develop long term relationships with key decision makers / stakeholder at our clients and be able to maximize benefits from both sides cooperation,
• Cooperate with other departments (marketing, risk, customer service) on preparation of special offers to best customers.

Experience

• University degree,
• Previously worked in B2B sales area,
• Ideally background and experience in logistics industry,
• Proven track of record of implementing new processes and changes in the growing organization.

Knowledge

• English min on B2 level

Skills / Abilities

• Strong communication skills, including ability to provide and receive feedback,
• Process and goal oriented mindset,
• Strong ownership and can do attitude,
• Ability to form relationships,
• Great negotiation skills.

Benefits

• 5 extra days off per year,
• Lunch card Edenred,
• 30 min lunch break already covered in 8 hours working shift,
• On-line/On-site language courses,
• Start-up atmosphere,
• Trips to Prague for work & team events.