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Customer Success Specialist - Dutch and French speaker, Warsaw

Client:

Triumph International

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d9ccb5c507b0

Job Views:

27

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph and sloggi. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the amfori Business Social Compliance Initiative (amfori BSCI).

Our Customer Interaction Department in Poland, Warsaw is looking for a Customer Success Specialist - Dutch and French speaker (f/m/d) (100 %) .

This is a fantastic opportunity to join one of the world’s largest intimate apparel companies! You will work in an international and dynamic work environment!

Your Responsibilities:

• Fulfilling all in- and outbound communication channels and driving pro-active customer-oriented Contact Center according to set KPIs.
• Acting as the Voice of our Customers, translating their impulses into excellent Customer Experience through all touch points in a relevant time span.
• Performing best in class end-to-end returns management, starting from return request management and finishing with sending agreed documents to customer including active internal cooperation with warehouse.
• Performing the intake and maintenance of Customer Orders via the Contact Center Team.
• Creating Credit/Debit Memos on time and in the correct way, including sharing of documents with Business Partners and confirming completion to the requestor.

Your Ideal Profile:

• At least 1 year of experience in Customer Service or within a Contact Center environment.
• Proficient in Dutch, French, and English both spoken and written.
• Advanced skills in Excel and SAP.
• Excellent communication, collaboration, and problem-solving skills.

Why Should You Join Us?

• Opportunity to work for a market leader.
• Join an international and multicultural working environment.
• Opportunity for development in the Fashion industry.
• Benefit from the hybrid working policy of the company.

As a family-owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. We are committed to building a sustainable society and protecting the environment.

If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.

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