AUTHOLOGIC SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
4. 10. 2025
Informacje o stanowisku
technologies-expected :
SQL
Jira
about-project :
Authologic is a digital identity verification hub. We build tools and platforms to help businesses verify the identities of their customers online. Currently we are looking for people who will join our Customer Success Team to support our Customers on their journey to effective API integration.
Authologic serves a range of regulated industries including finance / banking, gaming / gambling, telecom, and crypto among others.
responsibilities :
As a Customer Success Specialist at Authologic, youll play a key role in advising our clients on how to use the platform effectively. You will have the opportunity to observe the developing eIDs market up close and face technical challenges related to that fast growth.
At the heart of your work is building strong relationships—deeply understanding customer’s business goals and aligning them with technical solutions offered by Authologic. But also - you will be a person able to offer technical support (with the help of an IT team).
We are a platform with complex technical products - you need to be both:
? happy to talk to customers
? able to understand & explain technical issues.
Guide customers through onboarding and adoption with a consultative lens and technical knowledge
Analyze customer account metrics (e.g., license usage, activity) to make sure everything is on track.
Handle customer escalations when they arise and proactively addressing early signals to prevent issues from escalating.
Collaborate with IT Engineers to address complex workflow requirements and technical use cases
Proactively engage with the Product teams to advocate for customer feedback and ensure it’s routed through the right channels
Serve as a thought partner to both your customers and teammates—sharing insights and elevating questions
requirements-expected :
you’ll do:
Guide customers through onboarding and adoption with a consultative & technical approach
Analyze customer account metrics (usage, activity) to ensure everything is on track
Handle escalations and proactively address early signals to prevent issues
Collaborate with IT Engineers on workflow requirements and technical use cases
Share insights with Product teams and advocate for customer feedback
What we’re looking for:
Technical mindset & client-focused communicator
Based in Poland (Warsaw or remote within PL)
Languages: Polish & English – both are a must (other languages are a plus)
Basic technical background – ability to understand documentation & use simple SQL
Knowledge of eIDs or KYC processes is a plus
1–2 years of experience in customer success or support (more is welcome!)
Strong communication & relationship-building skills
