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Customer Success Specialist
About us
Are you ready to make waves in the e-commerce sea? At SALESmanago, we are not just building a platform – we are revolutionising eCommerce. Imagine being part of a team that: empowers marketers to become growth hackers, drives European eCommerce expansion, transforms ordinary shopping into extraordinary experiences and constantly pushes the boundaries of whats possible in customer engagement.
Based in the vibrant city of Kraków, Poland, but with a rapidly expanding international footprint, we are a team of 250+ passionate professionals united by our commitment to innovation, integrity, and impact.
What you will be doing
- Supporting customers in understanding and effectively using platform features
- Holding regular check-ins or review calls to maintain ongoing contact and ensure satisfaction
- Handling customer requests and inquiries through various communication channels
- Recommending relevant features or improvements based on customer goals and challenges
- Monitoring customer activity and engagement using internal tools
- Ensuring customers remain active, satisfied, and supported in adopting new features and capabilities
- Acting as the voice of the customer across internal teams (Product, Support, R&D)
- Reporting recurring issues or trends to inform product improvements
- Keeping CRM systems up to date with all relevant customer interactions
We are looking for individuals with
- Minimum 2 years of experience in Customer Success within the IT sector
- Strong multitasking and organizational skills to manage a large volume of accounts
- Ability to clearly explain technical concepts to non-technical users
- Comfortable working in a fast-paced, dynamic environment
- Proficiency with CRM systems and cloud-based tools like Google Workspace
- Fluency in Polish and English is required; Spanish or Italian is highly desirable
- A customer‑oriented mindset with a reactive, problem‑solving attitude
- Curiosity about AI and experience using AI tools (e.g., ChatGPT) to boost productivity
You will love working here if you value
- Outcome orientation – at SALESmanago we start with the desired outcome and work backwards
- Being data‑driven – our Team uses real‑world data to make our case
- Individual ideas – at SALESmanago the value of an idea is determined by its merit and the best ideas win
- Passion for Customer Success – we aim to be our customers’ enabler, driving their growth and victories that fuels our own
- Integrity, Trust, Respect and Candor – values that our Team acts with
- Courage to tackle difficult tasks – at SALESmanago we believe that winning is challenging and requires bravery
- Operating as One Team – in our Team everyone is aligned with one plan and we all work together to accomplish our mission
What we offer
- The opportunity to make a career in a fast‑growing, international‑expanding company
- Employee referral program
- Free breakfast & lunch, fruits, coffee & tea
- The possibility of buying the Medicover sports package and Medicover health care
- Free rental of the VW California and more
Lets create something extraordinary together. Your journey starts here!
Seniority level
Employment type
Job function
Industries
- Marketing Services, IT Services and IT Consulting, and Internet Marketplace Platforms
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The controller of the personal data is Benhauer sp. z o.o. We process your personal data on the basis of your consent for the recruitment process. You have the right to withdraw the above consent at any time. However, the withdrawal of consent does not affect the legality of the processing performed on the basis of consent before its withdrawal. You can withdraw your consent by sending an email to dpo@salesmanago.com. You also have the right to object, the right to access your data, and the right to request rectification, deletion, or restriction of processing. The principles for processing your personal data are described in our privacy policy.
