Informacje o stanowisku

Customer Success Mgmt Analyst with Ukrainian

Company: Accenture

Level: Specialist

Work Arrangement: Remote recruitment

Published: 2024/09/19

THE WORK:

• Secure new customer wins for Microsoft Cloud and maximize upsell and cross-sell opportunities in collaboration with Sales Agents.
• Present Microsoft’s Cloud value propositions and differentiation that align with customer business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions.
• Provide technical product overview and insights pertinent to customer needs and usage scenarios.
• Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud.
• Position competitive offerings and solutions in the context of customer needs and experiences.
• Audit and confirm implementation requirements and pricing calculations as required, ensuring accurate projections of anticipated costs for new services sought.
• Demonstrate aspects of the technical and business solution to customers over Teams or Skype for Business.
• Execute quick technical feasibility assessments and proposal developments for the identified customer solutions.
• Develop a Level 300 knowledge of Microsoft’s Cloud offerings and leverage all training resources.
• Act as the key technical contact for the SMB Vendor Tele team with potential customers.
• Conduct group and one-on-one training across the Center on subjects of expertise.
• Meet and exceed team level monthly, quarterly, and annual targets for net new revenue and sales pipeline, as well as operational metrics.
• Constantly research and educate self on the newest developments in cloud capabilities and pricing for both Microsoft and competitors.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office, depending on specific project circumstances.

With all roles, there is some in-person time for collaboration, learning, and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Work on projects for international clients, expanding your design skill set. Gain insights and feedback from a diverse team.
• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Engage in creative projects that foster your development. Access continuous learning through workshops and skill-building initiatives.

HERE’S WHAT YOU’LL NEED:

• Minimum of 1 year experience in sales.
• Language(s) Required: Ukrainian and English - minimum level C1 required.
• Microsoft certificates are good to have (required to do it in a fast pace after joining).

What we can offer:

• Inclusion & Diversity in practice in a truly multinational environment.
• Eco-friendly offices.
• Cooperation with globally recognized clients and access to the latest technology solutions.
• Online and classroom training to master your skills.
• Onboarding program and dedicated Buddy.
• Unique community with sport, volunteering activities, and outings.
• Access to MyBenefit platform.
• Multisport and lunch card.
• Private medical care and life insurance.
• Referral program with bonuses for referring new employees.
• Modern office in the city center of Warsaw.
• Chill room, game room, library, and coffee-breaks at the terrace.

ABOUT US:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics, and digital technologies, helping clients to improve their productivity, customer experience, and performance.

If you are interested, please send your CV in English by clicking the "apply now!" button .

When applying, please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to the processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation, or any other basis impermissible under Polish law.

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