Customer Success Manager with English and Spanish (Microsoft MW Teams Phone)

41_R00224706

Obowiązki

• Support the Increase in Teams Phone Enabled Usage (PEU)   

• Generate pipeline and target a percentage of committed pipeline is completed w/in quarter, in accordance with the KPIs  

• Partner inbound/outbound lead sharing  

• Cosell with select operators & Sis  

• Identify opportunities for Unified Agreement expansion to support MW workloads  

• Work with key account team members (ATU, STU, CSAM, CSA, and Partner to understand current account status  

• Lead solution discovery to capture customer need & value (ie. Workshop)  

• Identify compelling moments, illustrate technology, and confirm customer intent. 

• Identify business objectives, sponsors, and establish regular ROB cadence with account teams, customer, & deployment partner 

• Understand technical environment; Orchestrate across Microsoft and Partner resources to build technical case and mitigate technical blockers   

• Identify deployment needs (POC/Pilot) & resources (FT, Unified, Partner), create deployment plan w/ Microsoft and Partner, and secure investment (Partner, Unified, ECIF, etc.)  

• CRM Hygiene

• Provide weekly insights and measured feedback regarding the Voice of the customer to allow this motion can be expanded and have the desired impact  

Wymagania

• 2-6+ years sales or customer success experience with technical pre and post sales and technical consulting architecture experience.

• Accredited with MS-900 Certification. Preferred Accredited MS-700.

• Level 250 technical proficiency.

• In-depth technical expertise and ability to synthetize its complexity to audiences of different levels.

• Teams Phone knowledge

• Ability to collaborate across key account team members (AE, CSA, Scale CSM/Architect, PDM, Partner).

• Foresees and addresses potential technical blockers of consumption.

• General understanding of Teams Platform capabilities

• Track record of building deep technical relationships with senior IT experts in large or highly strategic accounts

• Executive Level presentation skills. Strong interpersonal skills, excellent oral, written, and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, and video.

• Desire to work in a cooperative environment where one’s growth potential is supported by one’s abilities and attitude. 

• Achievement and success-driven personality motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration. 

• Solid time management skills and ability to work independently or under supervision with a high level of integrity. 

• Understanding MS and Partner Ecosystems.

• Fluent English and Spanish

Oferujemy

• Advanced knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.

• Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design, and implementation.

• Demonstrated knowledge of identity, authentication, security, privacy, and compliance for cloud and hybrid solutions.

• Deep domain expertise in cloud infrastructure solutions (i.e. Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers and Infra as code technologies).

• Experience using Microsoft Office Suite applications, Dynamics CRM or other CRM experience is a bonus.

• Passion for cloud technologies and changing the world.

Źródło: Accenture/Praca