Overview

AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, use our award-winning technology. We are focused on helping customers move their businesses forward with clarity and agility.

Why This Role is Exciting

As a Customer Success Manager at AuditBoard, you will be the primary contact for our customers, working to understand their needs, maximize the value they receive from our products and services, and drive long-term relationships. This is a fantastic opportunity to contribute to a thriving company and make a real impact in our clients’ lives.

Key Responsibilities

• Account Management: Develop and maintain strong relationships with key customer stakeholders, align with their business objectives, and drive mutual success and growth.
• Product Knowledge: Stay current on product updates and features, providing customers with insights on leveraging our solutions to meet their needs.
• Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective resolution.
• Feedback Collection: Gather customer feedback and advocate for customer needs to drive product improvements.
• Training and Education: Conduct sessions to empower customers to maximize value, including live webinars, email outreaches, and community content.
• Retention & Expansion:
  • Collaborate with customers to maximize value and ensure solutions meet expectations over time, with strategies to minimize churn and foster long-term relationships.
  • Identify and pursue opportunities for upselling or cross-selling to provide integrated solutions.

Attributes for a Successful Candidate

• 3+ years of experience in Customer Success (CSM) managing complex B2B SaaS relationships.
• Proven experience in audit, risk management, compliance, or GRC frameworks/tools, with enterprise-focused outcomes (preferred).
• 1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (a plus).
• Exceptional communication, relationship-building, and problem-solving skills with the ability to engage stakeholders at all levels.
• Ability to interface with C-level executives to drive program strategy and ROI.
• Familiarity with customer success tools like Gainsight or Salesforce (a plus).
• Self-motivated, proactive, and able to work independently in a dynamic environment.
• Spanish language proficiency is a plus.
• Willingness and ability to travel within the U.S. and Canada as needed.

Our Company Values

• Customer obsession: Focus on listening to and understanding customers as the core of everything we do.
• Win, together: Strive to be the best while supporting each other’s success.
• Gritty resilience: Thrive in a fast-paced environment, balancing immediate priorities with long-term goals.
• Personal improvement: Seek feedback and continuous learning.
• Constant innovation: Challenge the status quo and drive improvements.

Perks

• Launch a career at one of the fastest-growing SaaS companies in North America.
• Remote and hybrid options, plus benefits such as health coverage and retirement plans where applicable.
• Competitive compensation and bonus program.
• Flexible vacation policies (varies by location).
• Time off for your birthday and volunteering.
• Employee resource groups and opportunities for team and company-wide events.

Perks may vary based on eligibility and location.

Background checks are required. This role may have access to highly sensitive data, including employee and customer data, company financials, and proprietary information.

We love building strong partnerships, but AuditBoard cannot accept unsolicited resumes from agencies. Submissions without a signed agreement will not create a fee obligation.

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