Customer Success Manager (Microsegmentation) - Remote

Join Akamai Technologies Enterprise Security Group Customer Success Team as a Customer Success Manager (Microsegmentation) - Remote.

Are you excited to work with innovative security products? Do you enjoy helping enterprise customers achieve their desired outcomes? If so, this role invites you to build strong relationships, foster adoption, and ensure long‑term success for Guardicore platform users.

Responsibilities

• Build relationships with clients to understand their needs and ensure their success.
• Help customers operate the Guardicore platform flawlessly, ensuring maximum value throughout their lifecycle.
• Maintain high customer satisfaction across all interactions.
• Work remotely with the ability to travel on‑site when required.

Qualifications

• 3+ years of B2B SaaS customer success or technical account management experience.
• Hands‑on experience troubleshooting and deploying software for large enterprises, on‑premises or in the cloud.
• Self‑starter able to manage multiple projects simultaneously.
• High communication and presentation skills.
• Excellent spoken and written English.

Work in a way that works for you

FlexBase, Akamai’s Global Flexible Working Program, gives employees the choice to work from home, office, or both, supporting a flexible workplace worldwide.

Benefits

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

About Us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences, making it easier to develop and run applications while keeping users safe.

EEO Statement

Akamai Technologies is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Other

Industries

• Technology, Information and Internet