Customer Success Manager – German Speaking

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About the Team

Customer Success is a key role to ensure Workday’s customer happiness and success. The team is key players in the support of our customers on their Workday journey.

About the Role

Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams. We plan and oversee enterprise‑level support and service activities for Workday products and services for a designated customer or group of customers. We ensure quality service and operational performance, collaborate with sales and support groups to demonstrate the value of the support offering to customers and identify opportunities for expanded support business. Our Customer Success Managers work directly with customers to improve their overall user experience with Workday.

Responsibilities

• Handling overall responsibility for coordinating the customer relationship.
• Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.
• Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
• Prioritizing and driving resolution on raised customer concerns.
• Promoting opportunities for two‑way communication.
• Supervising and facilitating the customer’s adoption of our solution features and functionality while providing Workday with an understanding of their overall business needs as they relate to our products.
• Using customer relationships as needed for prospect references.
• Keeping customers advised of process and procedural changes.

Basic Qualifications

• 3–5+ years in a customer‑facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels.
• 1+ years project management experience with Workday HCM, Payroll, or Financials.

Other Qualifications

• Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.
• Customer management experience in a complex software or SaaS environment.
• Proven track record of collaborating and building strong relationships with customers especially at the executive level.
• Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).
• Account management/adoption planning experience preferred.
• Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership and host webinars.
• Excellent organization, time management, data analysis, and communication skills.
• Bachelor’s degree or equivalent work experience; Business or Technical degree preferred.
• Ability to travel up to 30%.
• Fluency in German and English is essential.

Pay Transparency Statement (Poland Only)

Base salary range: z188,400 PLN – z282,600 PLN. The role may be eligible for Workday Bonus Plan or role‑specific commission/bonus, as well as annual refresh stock grants. For more information regarding benefits, please refer to Workday’s benefits portal.

Location

Warsaw, Poland (Primary Location: POL.Warsaw). Travel up to 30% may be required.

Flexible Work

With Flex Work, we combine the best of in‑person time and remote. We expect you to spend at least half (50%) of your time each quarter in the office or in the field with customers, prospects, and partners. Remote “home office” roles can come together in our offices for important moments.

Equal Opportunity

Pursuant to applicable Fair Chance law, Workday will consider qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

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