Customer Success Manager (Data, AI, Infrastructure, Security or Apps)

Warsaw

Nazwa pozycji Customer Success Manager (Data, AI, Infrastructure, Security or Apps)

Lokalizacja Warszawa, Warsaw, Masovian Voivodeship, Polska

Firma Elitmind

Dodano 13. 11. 2025

Informacje o stanowisku

Customer Success Manager (Data, AI, Infrastructure, Security or Apps)

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Location: You need to be located in Poland

Languages required: Fluency in English & Polish

The ideal candidate has experience in Identification of customer needs, especially in the area of new cloud and data technologies. This role demands focus on existing customers’ growth and retention. We are looking for a self-driven person with knowledge in the area of new cloud technologies (Data, AI, Infrastructure, Security or Apps) that will enable Elitmind to grow within existing customers.

What makes you a great fit?

Experience in the area of Technology Sales or Presales, as CDO, CTO, Digital Advisor, Architect, Leader of technology/domains or other relevant role utilizing new cloud technologies: Data, AI, Infrastructure, Security, Apps is required.
Strong understanding of the core technologies within our portfolio, including Azure, Databricks, Snowflake, SQL Server or Power BI.
High skills in creating a solution vision tailored to customer needs.
High personal culture, ability to work with management, directors, managers, and architects.
Fluent in English (additional languages are a plus).
Goal-oriented and strategic planning.
Excellent communication skills and the ability to present arguments clearly and understandably.
Ability to conduct meetings, workshops, and presentations.
Willingness to travel, including internationally (Western Europe, Southern Europe, Middle East- Dubai) - you plan your schedule, but events may require it.
Analytical Thinking
Ability to interpret data, identify trends, and provide actionable insights to drive business decisions.
Problem-Solving Skills
Proactively identify and resolve issues related to BI systems, ensuring smooth operations and data accuracy.
Effective Communication
Ability to explain technical concepts to non-technical stakeholders clearly and concisely, fostering understanding and collaboration.
Attention to Detail
Meticulous in data validation, report generation, and ensuring data quality across BI platforms.
Strong interpersonal skills to work effectively in cross-functional teams, coordinating with IT, business analysts, and other stakeholders.
Adaptability and Continuous Learning
Open to learning new tools and technologies in the rapidly evolving BI landscape and adjusting to changing business needs.

What will you do?

Managing assigned accounts, retaining customers and leading a matrix team to work for customer’s success.
Identification of customer needs in the area of new cloud technologies.
Co-creating the strategy for the Commercial department.
Collaboration with other departments of the company, especially Delivery&Technology team and New Business team.
Close cooperation with technology partners such as Microsoft, Databricks, Snowflake, UiPath, GCP, etc.
Active efforts and planning to acquire new projects and/or services within existing customers, building long-term relationships with customers and partners.
Reporting to the Head of Digital Advisory.
Knowledge Sharing: Collaborate with top industry professionals, exchange innovative ideas, and make your voice heard. Your insights matter here.
Development Budget: Invest in your growth with us. Choose the conferences, training sessions, or certifications that best suit your career path.
Hardware of Your Choice: Work with the best tools. Choose the equipment that helps you perform at your peak.
Flexible Hours: Whether you’re an early bird or a night owl, we offer flexible hours to fit your lifestyle and maximize your productivity.
Leader’s Support: Our leaders are here to support you. Just ask for guidance or feedback whenever you need it.
Project Bonuses: Celebrate your successes with us. Receive bonuses for outstanding project achievements.
Social Events: Join in the fun! Participate in various social events and sports activities with your colleagues.
Health Insurance: Your well-being is our priority. Benefit from comprehensive health insurance coverage.
Comfy Office in a Great Locations: Work in a comfortable, ergonomic office located in the heart of the city, designed to inspire creativity and collaboration.
Relaxed Atmosphere: Experience a flat organizational structure with no dress code. Join a team of talented, down-to-earth professionals.
Up to 6000 PLN for Employee Recommendations: Help us grow our team and earn up to 6000 PLN for successful employee referrals.