Customer Success Manager – Adobe Experience Cloud

Join Adobe to lead the post‑sales customer experience, driving adoption and value for our top enterprise customers. The role focuses on personalization at scale, unifying voices across Adobe for a cohesive plan of action, and quantifying impact.

Overview

Adobe is dedicated to creating digital experiences that empower people worldwide. We are on a mission to hire the best talent and are committed to creating inclusive employee experiences that respect and provide equal opportunity.

Responsibilities

• Accountable for customer success with Adobe, including vision planning, customer health, multi‑solution adoption, and measurable impact tailored to industry specialization.
• Serve as the central point of contact throughout the customer lifecycle, defining measurable success plans and ensuring cohesive communication across internal and external audiences.
• Network within accounts to achieve execution of client strategy and roadmap.
• Deliver an exceptional customer experience through proactive communication, orchestrating internal resources, and using customer engagement models to align with business goals.
• Drive adoption of Adobe products, using data to provide insights and progress from baseline through the maturity curve.
• Champion innovation by sharing industry trends and new ways customers can use Adobe solutions to advance digital maturity.
• Identify customer risk and collaborate with Adobe teams to build and activate mitigation plans.
• Advocate for the customer internally, sharing use‑cases, process improvements, and requests to improve the ecosystem.
• Contribute to thought leadership and share best practices across the organization.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Fluent in English and Polish.
• Several years of Customer Success experience in SaaS, digital marketing, or related fields.
• Passion for driving customer success with proven success guiding customers to deliver business value.
• Strong communication, interpersonal, and consulting skills.
• Ability to prioritize, multi‑task, and perform in a fast‑paced environment.
• Exceptional organizational, presentation, and written communication skills.
• Existing knowledge of software in digital marketing and/or digital media space.
• Ability to lead executive C‑level discussions and presentations.
• Flexibility to travel (approx. 30%).

Equal Employment Opportunity

Adobe is a proud Equal Employment Opportunity employer. We do not discriminate based on gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable protected characteristic. Learn more about our commitment to diversity and inclusion.