Yalantis is a software engineering and IT consulting company in the outsourcing market. Our team has more than 500 specialists and continues to grow. Join and cooperate with us in Dnipro, Kyiv, Larnaca (Cyprus), Warsaw (Poland) and remotely from any city of Ukraine.

AtYalantis, the Customer Success function isessential tocreating long-term, value-driven relationships with our clients. AsaCustomer Success Manager (CSM), you will work with both existing and newly engaged clients toenhance collaboration, ensure acustomer-centric delivery experience, and contribute tomutual business growth.

Acting asastrategic partner, you’ll collaborate closely with Delivery and Top Management teams todrive satisfaction, uncover growth opportunities, and make sure clients receive tangible business value throughout their entire journey with Yalantis.

Key Responsibilities

• Drive business growth within existing accounts and projects byidentifying expansion opportunities
• Monitor client satisfaction levels, gather feedback, and proactively suggest areas for improvement
• Understand and document client goals, needs, and success criteria for each engagement
• Develop and implement account development strategies based onclient potential
• Re-engage former clients and identify new opportunities for collaboration
• Build and maintain stakeholder communication plans, ensuring alignment atall levels
• Establish trust-based, long-term relationships with clients and grow your strategic network
• Participate inclient business trips and on-site visits when needed tostrengthen partnerships

Required Qualifications

• 3+years ofexperience inAccount Management, Customer Success, orasimilar client-facing role
• Proven track record ofgrowing B2B international client accounts intheIT outsourcing space
• Strong interpersonal and communication skills (verbal and written), able toengage various stakeholders
• High-level negotiation and persuasion abilities
• Understanding ofsoftware development processes and delivery models
• Self-organized, proactive, and results-oriented mindset
• Advanced English proficiency (spoken and written)

Nice toHave

• Background inBusiness Analysis orProcess Management
• Previous experience asSales Manager orEngagement Manager
• Experience inProject Management
• Professional growth: Individual development plan, mentorship, reimbursement for professional certifications and English lessons, access toprofessional courses inCorporate Learning Management System.
• Community: Tech community and knowledge-sharing events, English speaking club, corporate library and book club, volunteering and charity initiatives.
• Wellbeing: Medical insurance, regular medical check-ups, sport reimbursement, paid vacation and sick leave, mental health support and events.
• Work environment: Fully-equipped offices, top-notch equipment, flexible work format, activities both in-office and online, Y-bucks and access tothe Yalantis store.