Informacje o stanowisku

Join a dynamic organization committed to delivering exceptional customer experiences through innovative solutions. Recognized for excellence, the company seeks a Customer Success Engineer to boost customer engagement and satisfaction.

Responsibilities:

• Act as the primary contact for customers, ensuring their needs are met and expectations exceeded.
• Provide technical support and guidance to help customers effectively utilize products and services.
• Collaborate with cross-functional teams to resolve issues and enhance product offerings.
• Conduct training sessions and workshops for customers to improve their understanding and usage of products.
• Gather customer feedback to inform product development and service improvements.
• Monitor customer health metrics and proactively address potential issues.
• Build and maintain strong relationships with key stakeholders within customer organizations.

Required Skills and Qualifications:

• Proven experience in customer success, technical support, or related fields.
• Strong technical skills with knowledge of software applications and systems.
• Familiarity with TypeScript, React, and basic development skills.
• Excellent communication and interpersonal skills for building rapport with customers.
• Problem-solving mindset with a proactive approach to customer needs.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Experience with CRM tools and software.
• Relevant certifications in customer success or technical support are advantageous.

Our Offer:

• 100% remote work environment.
• Multisport Card.
• Life insurance.
• Private healthcare.
• Access to PowerYou platform.

If passionate about customer success and eager to make an impact in a thriving organization, apply now to contribute to shaping the future of customer engagement.

Company Description:

Experis is a global leader in IT recruitment and management of specialists and executives in key IT areas. We offer competitive employment opportunities and interesting IT projects for both experienced professionals and newcomers to the industry. Part of ManpowerGroup, Experis has been named one of the worlds most ethical companies.

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