Customer Success & Sales Associate (French)
- Głowno
Informacje o stanowisku
L.M. Group Poland is a recruitment agency that has been helping candidates find employment throughout the country that matches their qualifications and experience. We act quickly and effectively, adapting our services to market needs and the expectations of our clients. We believe that the key to success is understanding the needs of both employees and employers.
Our motto 'It's all about people' means that we always put people first - both our clients and candidates. We make sure that every candidate receives constructive feedback and feels part of the process. We are here to help you find a job that meets your expectations.
For our client, a global high-tech company, we are looking to fill the position of:
Reference number: ARIA/03/2025
Workplace: Głowno
Duties:
Acquiring new clients - identifying potential customers, establishing contacts, and building relationships
Customer contact - servicing French-speaking clients via phone and email, providing information about products and services
Building relationships with clients - ensuring their satisfaction, solving problems, and responding to inquiries
Creating training materials - assisting in the development of instructions and documentation
Communication with teams - collaborating with other departments in the company via email, phone, and CRM systems
Requirements:
1-2 years of experience in a BPO company
Knowledge of supply chain management
Proficiency in CRM systems such as Salesforce
Ability to manage delivery and logistics processes
Fluent in French (C1) and good command of English (B1)
Higher education in any field
Good MS Excel skills and knowledge of ERP systems
Time management skills, multitasking, and ability to prioritize
Understanding and ability to work with key performance indicators (KPIs)
Teamwork skills and the ability to collaborate with different departments
Our client offers:
Employee referral bonuses and performance bonuses twice a year
Online and in-person training, e-learning platform, opportunities for promotion
IT equipment provided by the company
Daily contact with the French language
Private medical care with Medicover (family coverage option), a well-being platform with free psychological consultations, and attractive group insurance
Subsidy for a Multisport card or points on the MyBenefit platform, bonuses from the Social Fund
Employment contract with no probation period, flexible start times, hybrid work model (2 days in the office)
