responsibilities :

Resolving customer issues during inbound contacts via phone, email, chat, and social media.
Making outbound contacts to customers to provide or obtain information needed to resolve issues.
Handling customer interactions in a way that ensures the highest number of issues are resolved on the first contact.
Providing customers with information on how Booksy Biz and Booksy for Clients work and their functionalities.
Informing customers about subscriptions, invoices, and payments.
Proposing solutions tailored to the needs of customers within the scope of services provided by Booksy.

requirements-expected :

Minimum 2 years of experience in customer service or working in a contact center, specifically handling inbound inquiries.
Experience in customer service within the tech industry (preferred).
Knowledge of English (preferred).
Strong knowledge of Windows, iOS, Android, ChromeOS, web browsers, and MS Office/GSuite.
Enjoyment in interacting with customers.
Excellent writing skills and a strong command of the Polish language.
Familiarity with communication and persuasion techniques.
Strong problem-solving and analytical abilities.
Quick learning ability.
Resilience under pressure and stress.
A focus on achieving goals.
Ability to quickly adapt to new situations.
Strong teamwork skills and a passion for collaborative work.

offered :

Type of contract tailored to your needs and flexible working hours.
Opportunity to work remotely or in one of our dog-friendly offices (Warsaw, Bielsko-Biała).
Work in a welcoming team which is always ready to help.
Opportunity to develop in an international environment - we have teams in 6 countries, including USA, Brazil and UK
Benefits: private medical care, multisport card co-financing, PetHelp, insurance plan, a cafeteria platform and much, much more :)

benefits :

requirements-expected :