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Customer Solutions Specialist with European languages, Kraków

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

9406cc55d524

Job Views:

4

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Responsibilities

1. Handle business inquiries and incoming calls.
2. Address and resolve questions about products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms, and conditions using available knowledge management tools.
3. Process requests and maintain accurate data records in the database.
4. Log customer interactions and activities in the ticketing system.
5. Support the rollout of new IT solutions and tools.
6. Develop creative ideas and solutions to enhance customer satisfaction.
7. Provide assistance to colleagues, helping them grow and enhance their skills.
8. Participate in cross-departmental projects beyond standard responsibilities.

Requirements

1. A positive, communicative attitude and a strong commitment to helping our clients.
2. Fluency in German and/or Italian and/or Czech at C1/C2 level + any other additional European language will be an advantage.
3. Knowledge of English at a minimum level of B2.
4. Advanced knowledge of an additional European language will be a valuable asset.
5. Proactive attitude, willingness to take on new challenges and opportunities.
6. Strong teamwork skills with a customer focus, both internally and externally.
7. Previous experience in customer service is considered advantageous.

Offer includes:

1. Hybrid work arrangement (3 days in the office).
2. Comprehensive private healthcare through the LuxMed Group.
3. Access to the MyBenefit Cafeteria Platform, including the option for a Multisport card.
4. Group life insurance coverage.
5. An extra day off to celebrate your birthday.
6. Two additional days off annually for voluntary activities of your choice.
7. Employee discounts on premium Amway products.
8. Annual performance-based bonus, tied to both company and individual achievements.
9. A diverse range of internal and external training opportunities, including professional certifications and access to an e-learning platform.
10. Opportunities for career growth and advancement within the organization.
11. A multicultural and collaborative international team environment.
12. Relocation support for candidates moving from outside of Poland.
13. Regular company events and office activities.
14. A friendly, family-like atmosphere with a relaxed dress code.

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