Informacje o stanowisku

Are you interested in or fascinated by the aviationindustry? Do you want to explore it further?

We’ve got breaking news for you! A brand-new Ryanair Customer Service Center is
being established in Warsaw, and this is your chance to be part of it!

Ryanair, Europe’s leading low-cost airline, transports millions of passengersto over 200 destinations across the continent every day. As they continue toexpand, this is a fantastic opportunity to join a dynamic team where you cangrow, upskill, and thrive in your career.

If you’re ready to be at the forefront of customerservice excellence, now is the perfect time to apply!

What we expect

• fluency in English and Polish (min. C1 level)
• experience in customer service min. 1 year
• excellent communication skills (verbal and written)
• ability to work in a team and individually
• good computer skills
• demonstrate patience in all customer contact situations
• tolerance for repetitive work in a fast-paced, high production work environment

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• unlimited airline tickets (in case of free seats on the plane)
• airline tickets for you and your loved ones
• employment contract or B2B contract
• opportunity to work in a dynamic and international industry
• direct contact with customers from all over the world
• opportunities for development and advancement
• unique work experience
• access to private medical care and a sports card
• stationary work model (4 days of work, 4 days off)
• possibility of joining new structures with real opportunities to grow within the company

Your tasks

• respond promptly and professionally to customer inquiries, complaints and requests via e-mail, chat and phone
• meet and exceed industry standard KPIs set
• assist customers with complex cases regarding flight bookings, changes, cancellations, and other service-related issues
• handle escalated customer issues with empathy and a solutions-oriented approach.
• maintain accurate records of customer interactions and transactions
• adhere to company policies and procedures while delivering high-quality service to meet customer satisfaction goals

Warszawa - Oferty pracy w okolicznych lokalizacjach