Customer Services Representative – Hungary at Sofidel S.p.A.

Sofidel Group, headquartered in Porcari (Lucca), is a global leader in tissue paper production. With a presence in 12 European countries and 11 U.S. states, the company employs over 9,000 people dedicated to innovation, sustainability, and inclusivity. Its products—including toilet paper, paper towels, and napkins—are available in more than 50 countries. Sofidel owns well‑known brands such as Regina, Nicky, Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, and KittenSoft, and produces for private‑label retailers. The Papernet brand serves the “Away‑from‑Home” sector, ensuring quality solutions for businesses and public spaces. Wherever you are, Sofidel brings comfort, quality, and sustainability to everyday life.

Responsibilities

• Efficiently manages orders
• Manages relationships with clients and the sales force
• Generates and updates client statements
• Manages promotional agreements entered with clients
• Reports any variances in sales strategy implementation
• Detects any possible process critical areas
• Promotes Company Principles and Values

Requirements

• Native or fluent Hungarian (C1) and English (C1)
• Experience in customer service support, preferably within FMCG or retail
• General computer literacy and proficiency in MS Office
• SAP familiarity will be considered a strong asset
• Communication skills and readiness to work in a cross‑international environment

What We Offer

• A full‑time employment
• The chance to work in an international group and a concrete opportunity for professional growth
• A dynamic environment based on teamwork
• Sofidel Language Learning Programme through an innovative digital platform for you and an additional user (e.g., family or friend)
• Flexible working hours 8:00 – 10:00
• Multicultural and international work environment
• Private medical care and life insurance
• Shared costs of sports activities
• Snack vending machines in the office
• Holiday funds

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Paper and Forest Product Manufacturing