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Customer Services Coordinator with Italian, Warsaw

Client: SOFIDEL

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: 96a956162f4f

Job Views: 13

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

The Sofidel Group

The Sofidel Group is one of the leading manufacturers of paper for hygienic and domestic use worldwide. Established in 1966, the Group has subsidiaries in 13 countries – Italy, Spain, the UK, Ireland, France, Belgium, Germany, Sweden, Poland, Hungary, Greece, Romania and the USA – with more than 6,500 employees, net sales of 2,801 million Euros (2022) and a production capacity of over one million tonnes per year (1,440,000 tonnes in 2022). “Regina”, its most well-known brand, is present on almost all the reference markets. Other brands include: Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, KittenSoft, Lycke, Nicky, Papernet. A member of the UN Global Compact and the international WWF Climate Savers programme, the Sofidel Group considers sustainability a strategic factor with regards to growth and is committed to reducing its impact on natural capital and maximising social benefits, setting as objective the creation of shared added value for all stakeholders. Sofidel’s greenhouse gas (GHG) emissions reduction targets to 2030 have been approved by the Science Based Targets initiative (SBTi) as consistent with reductions required to keep warming to well-below 2°C, in line with the goals of the Paris Agreement.

PURPOSE

To contribute on building and sustaining a high level of service provided by the Shared Service Center Customer Services staff to the group internal and external customers in line with Group Procedures.

MAIN RESPONSIBILITIES

1. Organizes, carries out and monitors training activities for SSC customer service member on group procedures and SAP transactions guaranteeing an adequate know-how within the staff.
2. Supports the line manager and Share Service Centre Manager on monitoring the daily workloads of the Shared Service Center Customer Services staff and suggests adjustments to ensure adequate coverage.
3. Participates in guaranteeing the correct operations of the customer services department within the shared service center.
4. Monitors the correct application of procedures and working instructions by the Shared Service Center Customer Services staff.
5. Leads by example and fosters a continual improvement culture.
6. Leases with Line Manager, Customer Services Managers and Shared Service Centre Manager to guarantee a high level of information and services to the internal and external customers.
7. Applies a safety-bound corporate culture.
8. Applies the Corporate Principles and Values.

REQUIREMENTS FOR THE APPLICATION

1. Native or fluent Italian (spoken and written) plus good command of English (C1).
2. 7 years or more of experience in customer service management (preferred in FMCG sector).
3. Good understanding of accounting principles.
4. Proficiency in Microsoft Office tools, especially in Excel and Word.
5. SAP knowledge is welcome.
6. Efficient communicator in remote work.
7. Strong focus and orientation on clients.
8. Ability to train a team.
9. Experience managing people.
10. Excellent problem-solving and analytical skills.
11. Results-oriented: Proven track record of delivering on targets.
12. Project management skills: organize and prioritize.

WHAT WE OFFER

1. The chance to work in an international Group and a concrete opportunity for professional growth.
2. A dynamic environment based on teamwork.
3. Sofidel Language Learning Programme through an innovative digital platform for you and one additional user, such as a family member or friend.
4. Regular full-time job contract.
5. Flexible working hours 8:00-10:00.
6. Salary and benefits in line with market standards.
7. Multicultural and international work environment.
8. Stable employment in an international company with an established position in the FMCG market.
9. Working in a well-coordinated and experienced team that is willing to help and contribute.
10. Trainings and support at the initial and further stages.
11. Language courses – you pick what language you want to improve.
12. Private medical care and life insurance.
13. Company products at preferential prices, as well as Employee discounts.
14. Office located next to the Metro Rondo Daszyńskiego.

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