Informacje o stanowisku

Do you have experience in the Customer Service? Are you fluent in Hungarian? Apply for this position!

What we expect

• language requirements: English + Hungarian minimum C1 level or native;
• customer first approach;
• ability to use digital tools to identify and connect with potential customers via phone, email and live chat;
• quick learner mindset to quickly understand the Companys offer, including Road Services, key benefits, features and best practices;
• applicants for the job should have excellent verbal communication skills as it requires describing products or services in order to persuade a prospect to convert;
• ability to analyze data & good Excel skills;
• sales/business acumen and entrepreneur mindset;
• diligent with positive attitude;
• professional business stakeholder management.

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• work for a leading company in the oil industry;
• opportunity to develop in an international structure;
• after onboarding, work in a hybrid system (2x per week working in the office);
• sports packages, additional medical package;
• temporary contract with possibility of extension;
• salary ~ 7400 PLN gross

Your tasks

• using digital tools and various databases to contact potential customers and presenting specific products or services with a sales goal;
• support potential customers in onboarding activities pertaining to setting up accounts;
• respond to customer issues within the agreed SLA, by connecting with relevant teams to reach a resolution;
• managing documents to get credit vetting of the customer;
• provide effective day to day support to existing Shell Fleet App customers;
• active management of CRM system, tagging opportunities, insert commercial changes, update customer details;
• respond to customer issues within the agreed SLA, by connecting with relevant teams to reach a resolution;
• regularly engage with product & marketing teams regarding customer issues, opportunities for improvement and competitor activities.

Kraków - Oferty pracy w okolicznych lokalizacjach