Be the primary interface on a day-to-day basis with direct account responsibility for customers
Carry out contract reviews on orders / schedules
Progress/expedite orders as requested
Process request for quotations
Process customer returns
Investigate credit and debit requests and queries to issue credit/debit as necessary
Review, action and issue all relevant order related reports
Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
Proactively perform quote follow up
What your background should look like:
Experience in Customer Service desired
Fluency in English and German (at least C1 level)
Good time management and ability to prioritize tasks
A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries
Multitasking out of the box thinker with a positive attitude, able to listen and being patient
Problem solving skills as well as negotiating skills are necessary to succeed
Success-oriented, open-minded, organized, resilient even in stressful situations
Ability to work on a hybrid model (office is located in Kraków)
What our client offers:
Private medical healthcare for you and your family
An attractive package of extra benefits of your choosing
Fresh fruit and delicious coffee
Flexible working hours
Modern and comfortable office with a chill-out zone
Additional day off for your birthday
Work in a team where a good atmosphere and team spirit is one of the greatest values
