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Become a vital part of our Engagement Centre team at British American Tobacco and play a pivotal role in delivering exceptional experiences to our customers. Explore exciting opportunities to grow both personally and professionally.
We’re waiting for you to apply so you can discover how you can be part of a team that thrives on meaningful engagement and customer satisfaction. Seize the opportunity to shape the future of customer interactions with BATs Engagement Centre!
Your primary role is to be responsible for the training design and delivery of the Engagement Centre’s agents and staff, this includes new hire training, keeping the team updated on changes and new releases, as well as additional skills. In addition, you will develop course schedules and sessions and will ensure all trainees understand and grasp the required concepts comprehensibly.
We support remote working and welcome applications from across Poland!
We will fully support your trip for the training period at our office in Warsaw.
We will organize and support recurrent team get together and connections.
British American Tobacco or BAT is a company with 120 years of experience committed to building A Better Tomorrow. We achieve this through a multi – category portfolio transforming towards non-combustible. We are also expending our portfolio “beyond nicotine”. That means delivering products that stimulate the senses of adult consumers, while enhancing satisfaction, enjoyment and wellbeing.
In GBS, we are changing our focus to drive end to end solutions, driven by market demands, beyond our traditional scope in Finance, HR and Procurement, to unlock commercial value and to help simplify the ways of doing business.
We put user experience at the center of everything we do, and we are closely collaborating with IDT and Markets to develop solutions that enable the business to focus on commercial priorities.
We are forward-thinking and digital, leveraging data & analytics, automation and other new technologies and platforms, to deliver value and enable simpler and faster business decisions.
We are recognized as one of the world’s Top 20 Most Admired Shared Services Organizations, acknowledging our business excellence.
Our journey started in 2003, as Regional Finance Shared Services. We continued to move up the maturity curve, driving value growth and scope expansion to become a truly integrated and digitally-enabled "Solution provider" - with 2000+ employees supporting 150+ Markets and 53,000 colleagues in BAT.