Customer Service Team Leader with Spanish
Join Randstad Polska as a Customer Service Team Leader with fluent Spanish and help shape customer service processes for Spanish‑speaking markets.
We’re looking for a team leader who wants a real impact on our operational success. Apply now to build the future of our customer service department.
What we offer
- Opportunity to be part of a new department with dynamic career path development
- Real impact building a new team and new processes
- Full employment contract
- Modern office
- Attractive benefits package (e.g., healthcare program, lunch card, sport card, cafeteria platform)
- Attractive bonus system
- Supervising and managing a team of Customer Service Agents, monitoring performance and quality of work
- Establishing and implementing customer service standards
- Resolving complex and critical customer issues
- Managing the Order-to-Cash (O2C) process and resolving complex issues
- Collaborating with Centers of Excellence (CoEs) and IT to support system improvements and digital initiatives
- Maintaining and updating process documentation (SOPs, playbooks) and knowledge base for standardization
- Monitoring KPIs and SLAs, identifying gaps, and leading continuous improvement initiatives
- Acting as a second point of contact for inquiries and complaints, escalating complex issues
- Collecting and analyzing the most common customer issues to develop strategic solutions
- Representing Customer Service in regional and interdepartmental meetings (e.g., S&OE) and supporting sales goals
What we expect
- Bachelors or Master’s degree (Higher Education)
- 3–5 years of experience in a similar position in customer service
- Proven experience effectively leading, motivating, and developing a team
- Fluent English and Spanish (minimum C1 level)
- Working knowledge of ERP systems (e.g., SAP), CRM (e.g., Salesforce), and tools such as Freshdesk
- Excellent analytical and problem‑solving skills
- Exceptional communication and interpersonal skills
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Customer Service
Industries
Staffing and Recruiting
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