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Becoming a Customer Service Team Leader with German offers a unique opportunity to shape the success of a team while developing your own leadership skills. You’ll play a key role in motivating others, driving performance, and creating a positive work environment. If you enjoy taking initiative, solving challenges, and making a real impact—this role is both rewarding and full of growth potential.**Job title:**Customer Service Team Leader with German**Job Description:****Requirements:*** German C1 level is a must* English B2* Good polish labour law knowledge especially in regard to: Working Time Regulations, Employee Rights and Obligations and Disciplinary and Grievance Procedures* Customer-oriented thinking and attitude* Excellent organizational and communication skills* Very good analytical and critical thinking* Service-oriented, appreciative, and respectful attitude* Good understanding of relationships and strong relations building skills**What youll be doing:**Important individual tasks:* Driving the quality and quantity of outputs from all assigned customer associates* Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results.* Control of deployment times (e.g. duty roster, breaks)* Productivity: target achievement regarding operational, project-specific key figuresLeadership of the customer associates:* Leading the customer associates via meetings and follow up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.* Performance management and maintaining adherence to required standards, processes, and workflows* Follow-up and control of quality assurance* Conducting employee reviewsProject-related tasks:* Maintaining project documentation and the associated tools* Planning and follow-up (reviews) of training courses for customer associates* Organising and implementation of team meetings and briefings* Preparing of required reports and presentations* Financial stability from day one – competitive salary* Take care of your health – with supplementary medical insurance with LuxMed* Generali group insurance* Multisport or MultiKafeteria benefit systems* Flexibility that works for you – enjoy our hybrid model* Practical everyday support from Operational manager* Bring a friend, get rewarded – our referral bonus program gives you extra perks when you recommend new colleagues* Work-life balance that matters – friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)* An extra day off for voluntary activities close to your heart* International experience every day – collaborate in a diverse, multinational environment influenced by British and Irish cultureWhat we hope youll do next: Click "Apply now" to complete our brief application form so we can learn more about you. **About Capita** Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making peoples lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK, Europe, India, and South Africa. We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that: 1. The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222. In case of any questions or requests concerning data processing, you can contact us at: PrivacyPoland@capita.com. 2. Your personal information will be processed for the purpose of the recruitment process, including the assessment of qualifications, aptitudes and abilities required for the position for which you will be applying and/or future recruitment processes if you requested that by checking the relevant box below. 3. The legal basis for processing your personal data: a. Article 6(1)(c) of GDPR (processing is necessary to fulfil a legal obligation incumbent on the controller) and Article 6(1)(b) of GDPR (processing is necessary to take action at the request of the data subject prior to entering into a contract) to the extent indicated in labor laws (including but not limited to, the extent resulting from Article 22*1* § 1 of the Labor Code, such aname and surname;; date of birth; contact detailed (correspondence address); education; employment record to date. b. Your consent – for processing other data provided in the CV and in the cover letter in case you voluntarily providing us with data other than we requested. , and for processing your personal data in future recruitment processes in case you agree to take part in those processes. c. Our legitimate interest (article 6(1)(f) of GDPR) – in terms of data collected during the interview as well as results of the qualification tests. We have a legitimate interest in verifying your abilities, aptitudes, legality of stay and work – we require this to assess whether you are a suitable person for the post in question. 4. Your personal information will be transferred to processor outside the European Economic Area (EEA), located in United Kingdom as a part of a recruitment process and Hiring Managers located in different locations in the UK, Ireland and India. In the case of transferring personal data to the United Kingdom of Great Britain and Northern Ireland, the European Commission has decided to determine an adequate level of data protection. The transfer of personal data to India is based on the application of the Standard Contractual Clauses included in the Data Transfer Agreement (DTA), to which the Group company Capita located in India, is a signatory.Your personal data will be transferred to recipients participating in the recruitment and employment process, i.e., to companies handling the legalization of residence/ employment, medical check (Luxmed Sp. z o.o.) occupational health and safety training services (Safety Umbrella Sp. z o.o), HR (Human Resources) and payroll services (AdAc Sp. z o.o.), as well as to companies related to Capita Group. After a successful recruitment process, your data will be shared with a medical facility with which the Administrator has a contract to conduct preliminary examinations, with the facility being a separate Data Controller. Your personal data may be also disclosed to entities and authorities authorized to process such data. 5. Your personal data will be stored from the day of sending your CV: a. for a period of 6 months for the processing of your personal data in the current recruitment process for which you applied, b. for a period of 12 months if you give your consent for the processing of your personal data for the purpose of future recruitment processes. 6. You have the right to request access to and rectification or erasure of your personal data, restriction of processing or the right to data portability. The right to withdraw consent at any time is not affecting the lawfulness of processing based on consent before its
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