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Customer Service Team Leader with German
  • Katowice
Customer Service Team Leader with German
Katowice, Katowice, Silesian Voivodeship, Polska
LeasingTeam Professional
2. 2. 2025
Informacje o stanowisku

Customer Service Team Leader with German

Miejsce pracy: Katowice

Recruitment for

For one of our Clients, big outsourcing company, we are currently looking for:

Customer Service Team Leader with German

Your responsibilities

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training

Employer requirements

  • Very good command of German (C1) and English (B2)
  • Experience in team management
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Willingness to work a flexible schedule (up to 9/10 PM max)
  • CV in english

What employer offers

  • Possibility of hybrid work
  • Stable full-time employment
  • Competitive Pay: a competitive base salary plus a performance bonus
  • Comprehensive Benefits: Private medical insurance, wellness programs, and more
  • Opportunity for development in an international company
  • Access to borad online courses

LeasingTeam Professional

LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group - Polands largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.

*The LeasingTeam Professional Company has a whistleblowing procedure in place (via email) in accordance with whistleblower protection regulations. Detailed rules related to this are contained in the procedure available at www https://ltprofessional.pl/procedura-zglaszania-naruszen.

Pursuant to existing law, LeasingTeam Professional does not charge candidates for taking part in recruitment processes. Please be kindly informed we will only contact selected Candidates.

Employment Agency – license no. 16 570

W spółce LeasingTeam Professional funkcjonuje procedura zgłaszania naruszeń (za pośrednictwem wiadomości e-mail) zgodnie z przepisami o ochronie sygnalistów. Szczegółowe zasady z tym związane zawiera procedura dostępna na stronie www https://ltprofessional.pl/procedura-zglaszania-naruszen .

  • Praca Katowice
  • Team leader Katowice
  • Katowice - Oferty pracy w okolicznych lokalizacjach


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