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Job Reference:

27b4c3b1b37f

Job Views:

22

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Join the new structures of SSC and be a part of newly-built team. If you have experience in leading a team within SSC/BPO structures and you speak one of those languages: Dutch, German, or French - we have an offer for you.

Responsibilities:

• Leading and mentoring a team of Customer Service Specialists
• Monitoring team performance and motivating team members
• Taking care and acting a pivotal role in ensuring high-quality customer experience
• Building and maintaining good business relationships with customers (B2B) and internal departments representatives
• Overseeing order processing in the SAP system
• Resolving customers complaints, handling escalations

Requirements:

• University degree or proven track record in customer-centric work (min. 2 years in people management)
• Fluency in English and one additional language: Dutch, German or French
• Experience in manufacturing environment will be an asset
• Knowledge of SAP preferably
• Ability to solve ad-hoc problems and excellent communication skills
• Customer orientation and strong analytical skills

Offer:

• Contract of employment in stable international organization
• Acting a crucial role in building new structures
• Additional benefits: medical care, sports card, cafeteria program, life insurance
• Pre-paid lunch card
• Discount for companys products (that everyone wants to have!)
• Convenient office space

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