Customer Service Team Leader

• Managing Agents (on-site and remote), and supporting their performance
• Delegating tasks, and monitoring daily the quality and effectiveness of Team activities
• Analyzing, settling, and reporting work results
• Ensuring interdepartmental collaboration
• Resolving escalated issues and complaints

Optional

• Private medical care
• Sharing the cost of sport activities and trainings
• Flexible working time
• Fruit Days
• Beliani products at discounted prices
• No dress code
• 26 days off
• Additionally, a tailored onboarding process will be provided to the hired candidate to ensure they have the knowledge needed to become fully operational in the role

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• flexible working time
• fruits
• corporate products and services at discounted prices
• integration events
• no dress code
• coffee / tea
• redeployment package

This full-time, on-site role as Customer Service Team Leader at BELIANI involves overseeing daily operations for one market. Key responsibilities include managing CSAT, supporting the Team, improving performance through data analysis, and overseeing return and refund processes. The role also includes conducting call and case evaluations, ensuring quality standards, and providing ongoing coaching. Strong communication with customers and internal Teams is essential.

Beliani