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Customer Service Team Leader (B2B), Warsaw

Client:

VELUX Group

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e275561d2e1a

Job Views:

32

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations. Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

Your responsibilities

1. Leading and coordinating day-to-day operations of B2B Customer Service team (7 FTE)
2. Supporting the team members in case of problems or escalation
3. Ensuring internal communication within the team, keeping team up to date with changes that affect them, getting feedback and following up actions as required
4. Create and maintain optimal ways of working
5. Seeking opportunities for overall B2B service improvement
6. Ensuring procedures are followed in accordance with VELUX quality standards and work manuals
7. Acting as first point of contact for sales managers
8. Participating/driving/managing local and regional projects as Customer Service “voice”
9. Holding and representing team on periodic local/regional meetings

Our requirements

1. Min. 2 years of experience on similar position
2. Outstanding communication skills, both verbal and written
3. Pro-active attitude and initiative
4. Excellent organization of your own and your teams work
5. Ability to prioritize tasks
6. Efficiency and business responsibility
7. Experience with SAP
8. Fluency in English (min. B2 level)

What we offer

1. Constructive cooperation based on trust and respect for the employee
2. Bonus system
3. Employee Pension Scheme financed entirely by the employer
4. Private medical care with telemedicine and rehabilitation
5. Employee Foundation support
6. Internal development program addressed to all employees (LEVEL Up!)
7. Hybrid model of work
8. Additional 2 days of holiday for volunteering
9. Modern office full of light, fresh air and the highest quality office equipment. Parking spaces available to employees
10. Massages in the office
11. Referral program
12. First work contract for 6 months and later on undetermined one

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