Informacje o stanowisku
Are you ready to take the lead in a dynamic, international environment? We are looking for an experienced Customer Service Team Leader to manage and develop a local team in Warsaw. This is an opportunity to join a global organisation in the medical technology sector, where innovation and collaboration drive everything.
In this position, you will oversee daily operations, ensure service excellence, and coach your team to deliver outstanding customer experiences. You’ll work closely with internal stakeholders to optimise processes and resolve challenges, while maintaining a hands-on approach when needed.
Key Responsibilities
- Lead and coordinate the activities of the Customer Support team
- Monitor performance and implement process improvements for efficiency and quality
- Act as a mentor and coach, fostering professional growth within the team
- Collaborate with Sales, Finance, and Supply Chain to ensure smooth order-to-cash processes
- Handle escalations and maintain business continuity
- Identify opportunities for operational enhancements and drive change
What We’re Looking For:
- 2–3 years of leadership experience in Customer Support or Operations
- Background in MedTech or other regulated industries
- Advanced Excel skills and strong knowledge of SAP or other ERP systems (
- Excellent communication and conflict resolution abilities
- Fluency in English (German or French is a plus)
- Proactive, hands-on mindset with a balance of strategic and operational skills
- Experience in multicultural, international environments
What We Offer:
- Inclusive and collaborative work culture with flat hierarchy
- Attractive benefits package including private healthcare, accident insurance, and pension scheme
- Employee stock purchase program and additional perks through MyBenefit platform
- Extra paid time off during the holiday season
- Opportunities for professional development in a global organisation committed to innovation
Please submit your CV in English.
Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
Praca WarszawaTeam leader WarszawaWarszawa - Oferty pracy w okolicznych lokalizacjach
