Informacje o stanowisku

Overview

Customer Service Supervisor with Spanish

Herbalife, Cracow

About the role:

The Supervisor is responsible for managing the service delivery and levels of full engagement with Members, including the day-to-day tasks of the Member Services team for all Member Services functions.

In this role you will:

• Mentor & Coach Member Services team
• Ensure engagement activities related to Member Coaching, Awareness, and Education (Walk In/ Inbound & Outbound interactions)
• Add value by providing guidance and training that supports business growth, Member awareness, Sales & Marketing initiatives, and Regional & EMEA goals/targets
• Deliver the highest levels of Member experience where customer centricity is the key focus
• Achieve service targets
• Monitor performance metrics and develop strategies with management
• Ensure strong levels of team knowledge and understanding to enable effective call handling at first point of call
• Support agent development and progression
• Maintain levels of team motivation and professionalism; development and succession planning
• Ensure that the team operates efficiently, meets customer needs, and aligns with company goals
• Ensure the team acts as Ambassadors for the Herbalife Brand

Our requirements:

• Min of 3 years in a service industry (experience in an International environment preferred)
• Evidence of an exceptional customer care track record
• The desire and passion to exceed customer expectations and challenge continually to make a positive difference
• Proven experience of handling direct customer contacts and complaint management
• Contact Center supervisory (or similar) and team management experience (min 1 year)
• Strong leadership skills with flexibility to lead with various styles
• Excellent interpersonal skills and a strong team player
• A fast learner with experience in Change Management
• Full command of the English language
• Fluent in Spanish
• Excellent verbal & written communication skills
• Excellent knowledge of MS Office applications (specially Word, Excel, and PowerPoint)
• Able to handle a variety of tasks and prioritize
• Highly self-motivated with the ability to instill passion and motivation amongst the team
• Flexibility and willingness to travel is essential
• Strong desire to excel
• Well-organized with excellent time management skills
• Willingness to travel for business, including weekends (if required)
• Great knowledge of customer service KPIs
• Great comprehension of time management, conflict resolution, delegation, and problem-solving

We offer:

• Extra hours off - wellness hours 15h per year
• Extra 2 days or 16h for charity and volunteering activities
• Hybrid work - 3 days in the office / 2 days from home
• Annual bonus + Easter, Christmas & Vacation bonuses
• Personal development opportunities and access to online training like LinkedIn Learning
• Unlimited access to company products in the kitchen + frozen fruits for shakes
• Free parking slots - first come first served via company application
• Close proximity to Bonarka Shopping Mall
• Discount in restaurants in Bonarka
• Sports/social committee - join our football business league or tennis training
• Family and entertainment events like Santa Claus and Childrens Day
• Help us shape our company through CI activities & programs
• Luxmed VIP package sponsored by the company
• Mybenefit System (Kafeteria or Multisport Card)
• Life and Health Insurance as an option

Who we are:

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management, and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.

Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: .

For 40 years, weve known that good nutrition leads to a better life. If youre ready to help us on our mission for nutrition, we want to hear from you today.

Kraków - Oferty pracy w okolicznych lokalizacjach