Customer Service Specialist with Ukrainian
Join to apply for the Customer Service Specialist with Ukrainian role at Concentrix.
1 day ago Be among the first 25 applicants.
- Customer service for a well-known clothing brand and maintaining the highest quality of customer service in line with project standards.
- Efficient customer contact through phone, email, social media, live chat. On Sundays, there is a break from phone calls; only chat is supported.
- Positive, empathetic, and professional approach to customers.
- Providing reliable and accurate information in response to customer questions and problems.
- Active communication within the team and support for team members.
- Supervising complaints and maintaining a high level of customer satisfaction.
- Maintaining high quality of assigned tasks in customer contact.
Requirements:
- Experience in telephone customer service or similar work is preferred.
- Fluent knowledge of Ukrainian in speech and writing (Ukrainian mother-tongue speakers preferred).
- Knowledge of English at a B2 level for team communication and training.
- Excellent computer skills and MS Office proficiency.
- Shift work: Mon - Fri between 8:00 and 19:00 and weekends 9:00 and 17:00.
- Work 5 days a week and only 3 weekend days a month. If you work on the weekend, you have days off during the week.
What we offer:
- Contract of mandate with hourly wage 32.68 PLN.
- Career development in a reputable company that rewards employees with commitment and passion.
- Work in a comfortable office in Katowice.
Seniority level
Employment type
Job function
- Customer Service
- Technology, Information and Media, Retail, and IT Services and IT Consulting
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