Informacje o stanowisku

• Serve as a brand ambassador, advise customers on hygiene products
• Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
• Providing multichannel written support: e-mail, chat, and social media channels
• Documenting e-commerce complaints logged on e-commerce platforms
• Maintain high level of customer satisfaction
• Remain polite, patient and courteous with customers throughout the experience
• Ensure the end to end experience for all customers is at high level of customer satisfaction

• Language level: Turkish C1/C2 (contact with the customers)
• English B2 (language of the training and internal communication)
• Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work
• Able to listen to understand, review, and provide solutions
• High-developed communication skills
• Strong attention to details and ability to multitask
• Availability to work onsite from our office in Katowice

• Customer Service experience in an international, fast-peace environment (1 year)
• Practical knowledge of CRM systems

• Modern office in Katowice
• Benefits package: private medical healthcare (LuxMed)
• Private life insurance
• MyBenefit points or Multisport Card
• Language classes: Polish or English
• An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning
• Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN
• Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
• Fully paid training before the first contact with the customers
• Competitions, integration events, and recognition program Be The Best to act as a One Team!
• Social Fund

śląskie - Oferty pracy w okolicznych lokalizacjach