Informacje o stanowisku

• Respond promptly and professionally to customer inquiries via phone, chat, and email.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers.
• Exhibit warmth and enthusiasm in every customer interaction.
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in Swedish.
• Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
• Excited about the opportunity to contribute to Volkswagens continued success and growth in the automotive sector.
• The ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

• Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
• Remote work from home (within Poland)
• Comprehensive benefits package, including a benefits system (MyBenefit / Multisport), private healthcare, and life insurance.
• Stable full-time employment based on an employment contract
• Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
• Development paths: Concentrix Academy, language classes
• Access to the training platforms: Concentrix University, LinkedIn Learning

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