Overview

Customer Service Specialist with Swedish at Concentrix

Role interface: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients product or services.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, chat, and email.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers.
• Exhibit warmth and enthusiasm in every customer interaction.
• Utilize knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Qualifications

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in Swedish.
• Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
• Ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• Passion for continuous learning and adapting to new technologies and processes.

We offer

• Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction.
• Remote work from home (within Poland).
• Comprehensive benefits package, including a benefits system (MyBenefit / Multisport), private healthcare, and life insurance.
• Stable full-time employment based on an employment contract.
• Fully paid training to ensure you’re prepared for customer interactions, with continuous learning opportunities to grow your skills.
• Development paths: Concentrix Academy, language classes.
• Access to training platforms: Concentrix University, LinkedIn Learning.

Location

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements

English (Required), Swedish (Required)

Time Type

Full-time

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting