Informacje o stanowisku

Customer Service Specialist with Spanish

Apply locations Gdansk time type Full time posted on Posted 3 Days Ago job requisition id R0005285

Metsä Board

Metsä Group is a successful forest industry group with roots in the Finnish forest. Our parent company is a cooperative of over 90,000 forest owners. Metsä Groups paperboard business Metsä Board produces lightweight high-quality folding boxboard and food service paperboards, as well as white kraftliners. The pure fresh fibre used in our products is a renewable, safe and recyclable raw material from northern forests. Metsä Board’s shares are listed on the Nasdaq Helsinki.

We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all.

This recruitment is carried out anonymously

Metsä Board, Europe’s leading producer of premium fresh-fibre based paperboards and innovative and sustainable packaging solutions, is looking for a Customer Service Specialist with Spanish for a permanent position to join our Customer Service Team in Metsä Board’s new European Supply Chain Centre (SCC) in Gdańsk.

What is the job that awaits you?

• Providing customer service on an agreed level to a group of assigned customers/accounts and to develop and maintain a good relationship with them.
• Order handling, documentation and invoicing, managing shipping documents as well as providing solutions to operational problems related to the order delivery chain.
• Handling customer orders in SAP from enquiry to delivery and invoicing including all related tasks, transactions and documentation.
• Maintaining customer master data, customer profiles and other customer information.
• Taking all actions to ensure that customer promises and agreements are kept.
• Monitoring and keeping the age, level and rotation of stocks of own customers/accounts within agreed limits.
• Following-up credit limits and payment behavior of own customers/accounts together with sales and credit management.
• Gathering information of complaints, trials, delays, payments, rebates etc. plus other relevant matters that may have an effect on the business and relationship with own customers/accounts.

What are we expecting of you:

• Customer Service experience in an international environment.
• Fluency in both English and Spanish.
• Fluency in Italian is an asset.
• Customer-centric attitude and customer experience mindset.
• Excellent interpersonal skills to enable effective communication.
• Service and solution minded with problem-solving skills.
• System knowledge (MS Office).
• Experience in using SAP SD is an asset.

What do we offer?

• Work in an international environment in a centrally located office in Gdańsk.
• Growing in the role with intensive onboarding and training.
• Stable job and cooperation with a friendly and highly qualified team.
• We will ensure that you have training that will support your proper development.
• Multisport cards, health care and life insurance, if you want.
• Hybrid work (after training period – 2 days per week working from home allowed).
• Attractive location of the office: 4 minutes to SKM, trams and buses.

Enter a new era in your career, welcome to Metsä Group!

Anonymous recruitment - this is how it works:

This is an anonymous recruitment process. The gender and date of birth of the applicant are not asked for on the application form. Personal details such as name, mother tongue, time of studies, name of educational institution and contact details are hidden until the interview stage. Attachments (such as CVs) are also hidden.

Recruiters have access to the contact details of those invited for interview once the applicant has been selected for the interview.

Read more and watch the video on anonymous recruitment at this link .

How to apply?

Click on the link below to apply. Note that attachments won’t be visible in anonymous recruitment until the interview stage, so it’s important to fill in the application form carefully. Please send your application as soon as possible, as we’ll already start processing applications during the application period. Please include your curriculum vitae and salary request. You’ll receive a confirmation message the next morning after your application has been received.

The application will be open until 04.03.2025. We wish you the best of luck!

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