Informacje o stanowisku

ZAKRES OBOWIĄZKÓW:



Core Responsibilities:

• Understand customers key goals and define success based on their expectations.
• Support customers by executing success plans and tracking progress.
• Respond to inquiries regarding products, billing, and administration.
• Proactively follow up on unresolved issues to ensure resolution.
• Collaborate with global teams and escalate cases when needed.
• Share product and service information clearly, adapting communication to customer needs.
• Ensure compliance with data privacy and security policies.

• Previous experience in Customer Success, Customer Service or Account Management;
• Very good English (min. B2);
• Fluent Portuguese - European version (min. C1);
• Good Knowledge of Microsoft Office products;
• Excellent understanding of Customer Relationship;
• Problem-solving and initiative skills;
• Good attention to details.

• Stable contract of employment with a 3-month probation period;
• 100% remote work;
• Competitive salary;
• Cafeteria;
• Team building and free time activities;
• Modern office environment.

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