Customer Service Specialist with German

Your responsibilities

• Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software
• Guiding customers according to solution trees and knowledge base to solve incidents and service requests
• Providing detailed information on all performed activities to the next appropriate level specialists according to the process
• Updating the call management system accurately and efficiently with call details, actions taken and resolution.

Our requirements

• Proficient command of German and English language (at least B2 level), Polish language will be an additional asset
• PC literacy, especially the usage of Microsoft Office package
• Willingness to work in shifts
• Knowledge of customer service principles and best practices (will be additional asset).

What we offer

• Certified trainings - technical training as well as soft skill training help you to build your personal value and capabilities, e.g. PowerShell scripting, Network, Leading the Team etc.
• Various options of development- your career path can grow vertically until you reach out Senior 2nd Level Agent and then also horizontally through technical roles or process oriented roles
• Being part of a multicultural team- opportunity to explore different cultures and thinking might help you to bring new ideas be more understanding/open-minded in your life
• Possibility to use foreign languages- we speak in foreign languages on daily basis so we are continuously developing our communication competencies
• Teamworking and supportive atmosphere in our teams- our senior colleagues are happy to share their knowhow, also our juniors are willing to provide their added value for the team
• Life insurance (Allianz)
• Private medical care (Allianz)
• Sport card (Multisport) - you can enjoy wide range of sport activities on daily basis
• 26 days of holiday for all employees- we appreciate loyalty of our long-term employees but we also believe everybody deserves time to recharge no matter how long you´ve been with us
• Flexibility in work- Possibility of hybrid work or on-site participation
• Employee referral programme- bonus for recommending suitable profile.