Informacje o stanowisku

Are you a people person with a passion for providing exceptional service? Do you enjoy working in an international environment where you can make a real difference every day? If so, this opportunity might be the perfect match for you!

We are currently looking for a Customer Experience Specialist with German to join our Clients team and support our members across the EMEA region. This is your chance to become part of a globally recognized brand that promotes well-being, positive lifestyle choices, and personal growth.

What we expect

• German language proficiency (min. B2/C1);
• good command of English (min. B2);
• outgoing personality with a positive, proactive attitude;
• ability to coach, educate, and positively influence others;
• fast learner, open to change, with a growth mindset;
• self-motivated with excellent organizational and time management skills;
• strong written and verbal communication skills;
• excellent interpersonal skills and a collaborative spirit;

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• Luxmed VIP medical package sponsored by the company;
• MyBenefit System (cafeteria or Multisport card)
• life and health insurance;
• 15 hours of paid wellness leave annually
• hybrid working model: 3 days in the office, 2 days remote (after onboarding period);
• annual bonus + Easter, Christmas & vacation bonuses;
• personal development opportunities, including full access to LinkedIn Learning;
• free access to company products in the office kitchen;
• free parking spaces (first come, first served via internal app);
• family-friendly events (Santa Claus Day, Children’s Day, and more);
• a chance to shape our workplace through Continuous Improvement (CI) programs

Your tasks

• deliver a top-tier customer experience with a strong focus on customer centricity;
• respond to Member inquiries via email and phone in a professional and timely manner;
• provide accurate information and support in the following areas:
  • order handling – checking order status, delivery delays, and missing shipments
  • marketing campaigns – explaining current promotions, point balances, and loyalty levels
  • technical support – assisting with password/PIN reset;
  • data updates – processing basic changes such as email address or job title updates, and forwarding complex cases to appropriate departments
• maintain and update Member records in line with data accuracy standards;
• ensure adherence to service and business KPIs;
• act as a brand ambassador, reflecting the company’s values and EMEA objectives

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