Customer Service Specialist with French

Your responsibilities

• Customer service of B2B customers in Switzerland mainly in written communication using French language.
• Providing support including financial queries (both transactional business and basic accounting), answering product questions, implementing contract changes.
• Preparing customer reporting, account statements, conducting reconciliation.
• Utilizing available system landscape to find satisfying solutions for customer queries.
• Cooperating with internal stakeholder network and external business partners.
• Active assistance in all areas of the team, including participation in problem-solving activities and implementation of agreed solutions.

Our requirements

• Fluent French (min. B2 level) and English and Polish on a very good level. Proficiency in Italian will be a valuable advantage.
• Proactive approach with a team player mentality.
• Customer focus and attention to detail.
• Experience in customer service in an international environment would be an asset.

What we offer

• At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
• Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career
• Private Medical Care
• Life insurance
• Lunch and Travel reimbursement
• Attractive bonuses