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Customer Service Specialist with Foreign Language, Kraków

Client:

GOLDMAN RECRUITMENT

Location:

Kraków

Job Category:

Other

EU Work Permit Required:

Yes

Job Reference:

a10691a292bc

Job Views:

34

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

For our Client, a leading global business services provider, we are looking for enthusiastic and communicative individuals to join their team in Kraków. This company is renowned for its dedication to customer satisfaction and innovation, offering a vibrant work environment that emphasizes professional growth and collaboration.

Responsibilities:

1. Handle and respond to business inquiries and incoming calls efficiently.
2. Address customer questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions using available resources.
3. Process customer requests and ensure data accuracy by updating our database regularly.
4. Keep detailed records of all customer interactions in our ticketing system.
5. Support the deployment and adoption of new IT solutions within the team.
6. Develop and propose innovative ideas aimed at enhancing customer satisfaction and experience.
7. Collaborate with and support team members to help them build their skills and capabilities.
8. Engage in cross-departmental projects, contributing beyond the scope of regular duties.

Requirements:

1. Proficiency in one of the following languages at a fluent level (C1): Slovenian, Bulgarian, Romanian, or Danish - mandatory.
2. Another European language at a fluent level (C1) - mandatory.
3. Enthusiastic and communicative approach.
4. Willingness to embrace new challenges and opportunities.
5. Strong teamwork skills with a focus on internal and external customers.

Kraków - Oferty pracy w okolicznych lokalizacjach