Informacje o stanowisku

Customer Service Specialist with Finnish and English

Do you want to use Finnish and English in your daily work? Would you like to work in an international company? As a Junior Business Service Advisor, you can work with people from all over the world, develop your career, and work in a professional environment with customers and other teams.

Our client is a global professional services company providing a broad range of services in strategy, consulting, digital, technology, and operations. The office is located in Warsaw.

Responsibilities

• Handle customer service activities related to service and repair requests via phone or email.
• Validate contractual agreements related to the Service and Repair process.
• Manage orders and returns in SAP.
• Coordinate the service and repair process with internal teams and vendors.
• Ensure resolution of queries within contractual metrics.
• Perform order management activities such as acknowledgment, validation, and integrity checks for internal and external customers.
• Verify and monitor received orders for accuracy.
• Communicate issues to customers or suppliers.
• Contribute actively to team targets and support team members.

Requirements

• Very good proficiency in English and Finnish (minimum B2 level).
• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Preferably experience in customer service.
• Good understanding of OTC or Order Management processes.
• Strong analytical skills, with effective time and priority management.
• Ability to learn quickly and adapt to a dynamic environment.
• Experience with SAP is an asset.

What We Offer

• Use foreign languages and new technology solutions daily, collaborating with global clients.
• Support and clear development paths from day one, including a dedicated Buddy for onboarding.
• Focus on your strengths and continuous feedback for rapid professional growth, with various online and classroom training options.
• Inclusive and diverse multicultural environment supporting LGBT, people with disabilities, and parents.
• Flexible work arrangements promoting work-life balance, including sports, outings, and volunteering.
• Commitment to environmental sustainability initiatives.
• Full work comfort with private medical care, life insurance, access to MyBenefit platform, and bonuses for employee referrals.

Warszawa - Oferty pracy w okolicznych lokalizacjach