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Customer Service Specialist with English, Warsaw

Location: Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a1140d0af680

Job Views:

21

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Location: Hybrid (3 days in the Warsaw office, 2 days remote)

Purpose

If you are passionate about customer service, have a positive approach, and like to work in a team, then you are the person we are looking for!

As a Customer Service Specialist, you will provide great customer experience by ensuring a high quality order management and customer service. You will be the main contact for order correspondence including service and quality actions. The role will consist of transactional activities, with a focus on proposing solutions to our customers. This role is in close communication with other departments (Finance, Warehouse, Production, Planning team & Quality).

The Job (responsibilities):

1. Be the first contact for customer, sales & operational issues for assigned customers
2. End to end Customer Order Management: from managing quotations, order entry, delivery, and dispute management
3. Proactive communication of order status
4. Internal communication with stakeholders
5. Ensure all calls, queries and requests are processed according to the service level agreement (as defined in company KPIs)
6. Ensure fast response and follow up to all sales enquiries, including the submission of samples, quotations and any other information related to orders
7. Ensure disputes claims are raised and actioned in line with service level agreement
8. Validation of claims & disputes, negotiation with customers, dispute resolution, analysis of credit, returns and debit notes

The Person (requirements):

1. Work experience within Customer Service or related
2. Customer orientation with ability to provide solutions
3. Knowledge of ERP systems, SAP is an advantage
4. Good interpersonal and communication skills, team player
5. Accurate, with a high standard of quality
6. Proactive, result and goal driven
7. Comfortable with change

We offer:

1. Flexible work, with office location near Rondo Daszyńskiego
2. Work in an international company
3. Ability to use your foreign language skills on a daily basis
4. Opportunities for growth
5. Labor law contract
6. Co-funding of additional benefits (medical care Luxmed, Multibenefit cards)
7. We value diversity of thought, experience and background and we foster inclusion, enabling all talent to thrive.

And More:

1. Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
2. Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.
3. Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
4. Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

#LI-Hybrid

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasnt stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

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