Informacje o stanowisku

• Serve as a brand ambassador, advise customers on hygiene products
• Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
• Providing multichannel written support: e-mail, chat, and social media channels
• Documenting e-commerce complaints logged on e-commerce platforms
• Maintain high level of customer satisfaction
• Remain polite, patient and courteous with customers throughout the experience
• Ensure the end to end experience for all customers is at high level of customer satisfaction

• Language level: Polish native + English C1/C2
• Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work
• Able to listen to understand, review, and provide solutions
• High-developed communication skills
• Strong attention to details and ability to multitask

• Customer Service experience in an international, fast-peace environment (1 year)
• Practical knowledge of CRM systems

Katowice - Oferty pracy w okolicznych lokalizacjach